It is more often than not that one will find activity based approach to work than target based approach at workplaces. It will not be rare for managers to hear from their people that they did what they were expected to do and if results are not there, then it is not their problem.
This “activity based approach” mindset is very dangerous. It cripples a person and makes a functioning brain dead. Slowly and steadily it cripples an organization. But how do you make the journey from one mindset to another? In-fact even before we answer that question, we need to ask – Is the shift important at all?
Though for some answer to the last question is obvious, but let me put forward my thoughts.
- Target based approach makes you accountable just like Karn whereas Activity based Approach only makes you responsible aka Draupadi. More on Draupadi and Karn here.
- Target based approach makes you a solutions manager whereby you would try out each and every solution possible to meet the targets. Agreed this spirit of meeting the targets by any way possible needs to be regulated to make sure no unethical practices are being followed.
Now how to let your people make the shift from one end to the other keeping in mind that this journey of transformation is very painful and frustrating. So here are some of the ideas -
- Communicate Clearly the targets – As cliche as it may sound but communication holds the key. The transformation journey begins with manager communicating all the targets very clearly to his/her people through formal channels. Once targets are shared with people, discuss them out with them; provide rationale behind the numbers; and take their buy in on the numbers. My experience says that if this process is done objectively and rationally, more often than not, people would agree to the targets given to them.
- Reinforce the importance of meeting the targets: Even though targets would have been mutually agreed upon by this step, it is difficult that an activity based mindset will be aligned with target based approach all the time. And if this alignment is not there all the time, then results would not come out. Therefore for thoughts alignment, it is imperative that manager reinforces the importance of meeting those targets. But having said that, care must be taken by the manager that it should not become over the board otherwise his/her people will feel stifled.
- Empower them: Anyone will be able to work positively towards the targets only if they feel empowered; empowered to make their decisions, empowered to think creatively, empowered to make mistakes and learn. This empowerment need not be in reality but in feelings. And it is here where a manager needs to work like a magician. He/She should make his/her people realize their importance which in turn will make them feel empowered. The manager should also be patient enough like a parent to allow his/her people to fall and rise again all by themselves. One will be highly amazed to see outputs when people feel empowered.
- Manager to work like a shared resource: When people’s mindset is activity based, thinking of new ways to work positively towards targets become difficult; their minds are not wired like that. In that scenario how does a manager ensure that he/she creates a company of equals? How does he/she ensure that his/her people are motivated enough to work for their targets? The manager can target this problem by allowing himself/herself to be treated like a shared resource. By being a shared resource, he/she would help his/her people reach their targets. He/she would allow his/her expertise to be exploited by his/her people. By this, people would not be burdened by targets yet will get conditioned to handle them.
I am employing all the above mentioned strategies at my workplace (consumer internet company) to change the mindset. The work is still WIP but I am extremely hopeful that results would be great.
Feel free to share any other idea to make this transformational shift.
It is interesting to draw parallels between 2 worlds and it becomes even more interesting when one of the world is politics – Indian politics – World’s largest democracy.
Delhi election is just 2 months away and this time we have a new contender in the fray – Aam Aadmi party (Thanks Mr. Arvind Kejriwal for saving us the boredom of seeing constipated Mr. Vijay Goel and corrupt Shrimati Sheela Dixit again – Hopefully!). But come to think of it, what would happen if Aam Aadmi Party were a website (ah! are we talking about wireframes again?)? How would it look?
So let me present here my version of the home page of the Aam Aadmi Party.
Now all the product managers out there would ask —– WHY??? What’s the logic behind this atrocious home page??
So here is the logic -
- This website has its logo and branding on top just like any normal site. So no abnormality there.
- Menu bar fills up the next slot which lists down their important points which is again a normality.
- And then there is this big fat Footer much like Indian weddings. The footer runs across the site and consume close to 75% of the web space on each page.
- In the footer, there is a link farm which points only to one destination URL – Arvind Kejriwal.
- Rest of the space (left over of header, top menu bar and the footer – which is not more than 10%) is consumed by rest of the organization people.
All of us know that link farms used to work like magic in stone age but not now. Now Search Engines (and especially Google) have come down on them very heavily. As a result, link farms which used to generate lots of traffic in early days is now useless. Now only way to generate quality traffic is genuine and unique content aka pages.
In the similar fashion, AAP needs to remove this fat footer of Arvind Kejriwal. For AAP to actually get votes, it needs to build unique content pages (read: representatives from individual constituency). Currently all one knows about the site (AAP) is the FOOTER. Now one might say that voting happens for the party and not individuals but being the outcast, being the new kid on the block, it becomes critical for AAP to get its people familiarized.
This hypothesis is also reflected by surveys conducted by some of the news channels which say that though people want Mr. Arvind Kejriwal to be chief minister of Delhi but that want is not reflected in the number of seats projected for AAP.
Therefore following are some of the product changes suggested for AAP.
- Shorten the footer: Mr. Arvind Kejriwal needs to hog less air time. There should be other people sharing the burden equally. Mr. Yogendra Yadav, Mr. Manish Sisodia and Mr. Kumar Vishwas do their bit but still there could be lot more equality. Case in point: Mr. Arvind Kejriwal stealing radio air time talking about some survey conducted by Mr. Yogendra Yadav.
- Develop more unique pages: This means that individual constituency candidates should be more prominent and forthcoming in their approach. Though I am aware of AAP candidate’s name from my constituency, I am not aware of what his agendas are or how is he different from other candidates? Should I vote for him purely on the faith? Since AAP is contesting for the first time, it becomes imperative for them to get their candidates familiarized with the common masses.
- Create HERO Pages: Like any website, AAP should create proper HERO pages (SILO structure) with correct flow of link juice. AAP has many hero pages like Mr. Yogendra Yadav, Mr. Kumar Vishwas and Mr. Manish Sisodia but all of them act like branch pages. Just like a HERO’s page page-rank increases from its internal pages and not directly, reputation of these people should increase from their candidates’ worthiness and not on their own worthiness.
Currently the initial cut of this product (Aam Aadmi Party) looks promising but user experience is still an issue. I hope they sort out their User experience issues and then we as Delhi citizens will truly get an awesome product. AMEN!
I am sure every inbound marketer face this issue every working day. A true honest marketer would want to create content whereas the client/business owner would want to focus more on issues like ROI and scalability.
And since I have been on both the sides of the table, I can confidently say that the thrill of creating something original and seeing it go viral outweighs by far the satisfaction from simple curation. But having said, creating original content is mired with lots of problems like people dependency, slow execution and high production costs among others. So how should the decision be taken whether content should be created or curated?
All of us know content is king. With that logic, his (King’s) people would be end users who would consume that content. But for any Kingdom to flourish, King’s mannerism becomes very important. By mannerism, I mean how King rules his Kingdom. In the digital world, that mannerism is synonym with discovery/distribution channels like Search Engines, Social Media, Emails etc.
Therefore for King to serve his people satisfactorily, King must observe his mannerism (discovery/distribution channels). Put in another way, most critical thing to observe (at the time of content production) is that discovery agents (and majorly Search Engines) treat that content unique and worth revealing to end users. And it is not necessary that worthiness comes only from creation. It is absolutely possible with curation as well as Boundless has proved.
Boundless is the perfect example of how curation is put to use. It aggregates content from multiple sources and then chaff them and puts them neatly in different buckets. The output is not only liked by end users but also loved by investors.
So the question should be -
“Is the content (being produced) considered worthy enough by Search Engines to show to end users?”
So any business owner/marketer needs to answer this question first. There is quite a possibility that original content is also not considered worthy enough to be shared whereas curated content is making raves.
Hence after that question, whether to create or curate depends entirely on the budget and the commitment from all the stakeholders.
Content marketing isn’t new; it is there since ages. But for last few years it has gone beyond an important marketing tool to become the latest fad in the industry. And crusaders of content can’t be blamed as well since it has actually become the central point of every marketing communication. (Disclaimer: I am also one of those chaps). The importance of content is all the more important in digital space since it also helps you in getting discovered (through organic means) beside engagement and recall.
With my experience, I have tried to compile a list of 10 things one should look while doing content marketing. Some of these points will help in the discovery whereas some of them in engagement and better association. Therefore it is possible that not all points are relevant to everyone.
1. Know your Users’ Persona (KYUP)- Content is best served when impactful; which means it is always better to give your users the content which gels with their persona. For example – persona of a student looking for information on 2 stroke engine would be entirely different from say a mechanic looking for the same information. Therefore it is advised to first create user personas and then design the content according to that.
Why is it important? – KYUP is important since it will affect the way the content is consumed and then the possible actions taken by the user. For instance in the above example, theoretical content on 2 stroke engine might not be helpful for the mechanic who is looking for some specific answers.
2. Know Users’ Intent (KUI) – Once user personas are created, next step is to know the user intent. User intent helps to understand the stage(in the buying cycle) at which the user is at currently which would in turn help not only build better content but also do better keyword research. For example – “Nokia vs Samsung” query tells that the user is still at the comparison stage and therefore if the content is designed to cater to that intent, the relevance and hence engagement would be higher. Here is an interesting post on User Intent.
3. Google Recommendations – This tactic was discovered just a couple of months back and therefore might not yield 100% results in all the cases. The reason why it is mentioned in this list is because the results are promising for the time being. Basically this tactic is about including related searches recommended by Google in content. For example – if elasticity of demand is searched, here is the screenshot of some of the recommendations by Google -
Therefore try to include these terms in the content. Logic: Google acknowledges that these terms are “related” to the main topic therefore if these are included in content, Google search algorithm would rank such pages higher. We are employing this tactic daily and seeing some promising results.
4. Use Google Trends – It happens a lot of times that content is written for a specific country and therefore it is very important that common parlance is used. But more importantly it is necessary to take into account the life of that common parlance. For example – Below is the graph from Google Trends which shows the trends for Homework Help and Assignment Help.
As is clearly seen that Homework Help searches has dropped drastically over last few years therefore any website which is optimizing the content for Homework Help needs to factor this drop and therefore might decide to alter its course of action. Having said this, Google Trends gives only relative numbers, absolute numbers will still be fetched from Adwords.
5. Co-Occurrences – Rand talks about Co-Occurrences in this post. Basically he says that anchor texts are dead and Google will continue to put more focus on Co- Occurrences. But I would stretch the concept further to design the content also in the similar fashion. For more on Co-Occurrence Definition, refer to the image below which is taken from Search Engine Journal –
So if a company’s name(website or brand) is seen near certain term lot of times, Google believes that those 2 are related and hence assigns more weightage and therefore better rankings. It is speculated that Co-Occurrences will eventually murder anchor texts. But the story doesn’t end here. If we believe that Google search algorithm will eventually become so smart as to catch Co-Occurrences in links then the same can safely be extrapolated for content as well. It means that while designing content, it needs to be taken into account that certain terms would be in close proximity to let Co-Occurrences work its magic.
I am excited to learn about your experiences of employing either of these tactics and know how they fared for you.
Matt Cutts had recently indicated about the changes to be expected this summer. For more on the same, here is the Video – Click Here. And on 22 May, Google rolled out Penguin 2.0 update. Here is the post from Matt’s blog. Penguin 2.0 rolled out.
Before we look at what are the main observations let me slip in a question here. Has anyone seen any changes in their SERPs post the roll out?
So what are key observations of this update which Google is internally calling Penguin 2.0? Here is the list -
- Around 2.3 % of English-US queries are affected to the degree that a regular user might notice.
- Social networking sites and real user’s enagegment have emerged as winners
- Fishy websites with lots of crappy back-links have been demoted
Now what does the first observation mean? It means that 2.3 % of the total search volume is affected by the update. But what does “to the degree that a regular user might notice” mean? It means that top SERP results are affected hence making a user take notice. Dr. Pete wrote a fabulous blog post sometime back explaining the same concept. Here is the blog post. Since Google sees data from aggregate perspective, it says 2.3% but for webmasters and business owners, it could practically mean 100% in some cases. Has any of your SERP rankings for a particular keyword been pushed out of Page 1 post the update?
Second and Third observations are inter-related and gives us a sense of the direction where Google Web Spam team is heading. Here is an interesting screenshot which is been taken from Dr. Pete post on SEOMOZ blog.
Glancing through the list, one notices that social networking sites in general have gained post the update. This also indicates that Google is rewarding real engagement from real people as compared to crappy interaction of links. Have you seen any changes in your SERPs because of your social media optimization?
So what are the lessons to be learnt from all this. Here are some suggestions, these are by no means exhaustive and 100% accurate so please feel free to add/modify (to) the list.
- Integration of social with your website. This starts with simple things like integrating of social plugins, user interaction through FB comments plugin etc.
- Incentivize your users to talk more about your business keywords on social platforms. A social campaign revolving around core keywords would not only create a buzz but also help in SERPs.
- Write Content for humans and not machines. This is such a simple and basic thing yet majority of people still can’t get it in their heads. The chances of sharing or engagement comes only when a user would read the content.
- Use lots of images in driving the content. These images needs to be user centric and not content centric. The image should pique user’s interest to first read and then share. Another benefit of using images is that the same (directly from website) can be pinned on Pinterest thereby increasing chances of virality of the URL.
- Don’t invest time in link building. Rather invest time in relationship building. This statement might seems to be cliche but it holds true forever. And the difference is in the perspective. Relationship building perspective is long term with real benefit whereas link building perspective is short term and shady.
- Branding of website (through inbound marketing) becomes important. This will not only build trust with users but also positive credibility with search engines. This will be covered in much more detail in a separate post.
Would you want to add to the list or modify anything? I would be more than interested in discussing, just let me know through comments.
So there is practically nothing left which needs to be said about how to build a founding team. Tons and tons of literature and gyan is available right across the web. So what else is possibly left to discuss!
I also thought likewise until I discovered the cardinal sin that could rapture any founding team. The rule is so obvious that after reading the post, everyone would say it should have been visible right from the beginning. But alas! I could not see it. And here it goes -
Failure to ensure the above rule will result in different expectations of founders from the venture thereby different directions. Hence loss of focus.
I have personally made this mistake in one of my ventures where co-founders were not on the same stage of their life-cycles and hence expectations were different which resulted in the fall out.
This is a bit peculiar question which came up while discussion at home on some random topic. And it got me thinking which one is better? Is it anger or bitterness? But hey aren’t two same in the first place!
Wikipedia came to help. Here is the full blown article on bitterness/resentment. The sentence which elucidates the difference is -
“Resentment is directed towards higher-status individuals, anger is directed towards equal-status individuals and contempt is directed towards lower-status individuals.”
Therefore emotion behind both the gestures is same, what differs is where the vent is opening. And then remarkably I came across a picture which sums it up perfectly.
An entrepreneur/businessman works on steroids and is always full of energy and enthusiasm. Same goes for high achievers and it might become difficult for other people to cope up with them. There would be a disconnect between the expectations and the delivery. And it might result into a situation where entrepreneur develops contempt for his people whereas people develop bitterness since they consider him (entrepreneur) to higher status individual.
To be honest, I have myself faced this situation couple of times when I went into a zone where nothing positive could out from me but contempt. I would keep thinking to myself what useless bunch of people I have for no wrong reasons or mistakes of theirs! And I would take couple of day’s time to come out of that zone. But fortunately I have always followed the golden rule which saved my a** every time. Nonetheless it was wrong on my part.
For entrepreneurs/business owners it becomes critical to observe this aspect and provide their people enough space to vent out their anger. For that to happen the entrepreneur has to become equal status individual first which in itself is a task. But once done, it would provide an economy of Equals where productivity would be highest without any resentment or bitterness.
P.S – I am still working on the same. So it is still WIP at my end.
We have had the pleasure (in fact feel lucky) of working with some of the best minds during our entrepreneurial journey. One such gentleman is Mr. Suhas Misra, from Tzinga (Hector Beverages). We have learnt a great deal from him and what is being shared in this post is also an outcome of our discussions.
We spend most of our professional time in doing activities which are urgent but unimportant.
Whereas the aim should be to invest more time in doing important tasks. Now here one might argue that urgent tasks become important by simple virtue of being urgent. But who made them urgent in the first place? Some stupid boss or some irrational client! Both of them can be managed.
One might also ask how is importance measured? How does one make sure that a particular task is important or not? The answer to that question would depend on industry to industry but Importance (for this post) is measured in terms of the impact on the overall value chain. Does the task at hand enrich the entire value chain or it is to be done because you are being asked to toe the line?
Every person should strive to evaluate his time according to above matrix. This will not only help him move up the value chain but also help the system in entirety. And it becomes the duty of the business owners to make sure their people strike a fine balance between the two.
I have learnt about this observation pretty recently. For the uninformed, let me put the heading once again with proper links to further reading -
The question arises – Why am I saying something like that and what does it mean for businesses?
So here is the logic/explanation -
In any organization, people would want to share responsibilities. For example – an operations guy would share the responsibility of the delivery with his team members aka creative guys, technology guys, copy writers etc. “Delivery” in this case becomes a draupadi which gets shared by lots of guys. And everyone uses (misuses) it according to his wish. Let this be said here once for all – THIS IS NOT GOOD FOR BUSINESS.
Now come to accountability. Accountability is just like Karna which motivates/pushes one to do his karma knowing fully that the downfall/rise of the outcome would entirely be his. Accountability pushes one to focus on the work while fully aware that his actions would have repercussions later on. For example – Karna gifted his golden Armour and earrings to Indra fully aware that it would bring his downfall but nevertheless he went ahead and gifted it to Indra.
So what does it hold for businesses? While in any organization, draupadis would be preferred but it is very critical that Karnas are there to save them. In start-ups, most of the times, role of Karna would be played by the entrepreneur himself but conscious efforts should be made to make many more Karnas in the organization.